Shipping + Delivery
We offer FREE trackable local shipping via Smartpac or Ninjavan.
Standard Shipping Time (*business days)
Singapore: 5 – 7 days*
Expedited Shipping Time (*business days)
Singapore: 3 - 5 days*
Priority Shipping Time (*business days)
Singapore: 1 - 3 days*
The order processing normally takes 24 hours, but might take up to 3-5 business days. Processing includes checking, baking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. In this case, you will be provided with two or more tracking numbers.
Track your order
If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
WHERE ARE YOU BASED?
We are based in Singapore
HOW DOES SHIPPING WORK?
- All our products are subjected to a period of handling before being shipped
- 99% of our orders leave the bakery between 3 to 7 days after the order has been placed.
- You will receive an email confirmation when your order gets shipped along with a tracking number
WHEN WILL I RECEIVE MY ORDER?
The delivery time is 5-7 DAYS from order date.
I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE … WHAT’S HAPPENING?
Since we have a large assortment of products that we bake daily, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.